Frequently Asked Questions (FAQ)
Got any questions regarding artwork, ordering, products? We got the most frequently asked questions listed below.
What is the minimum quantity I have to order for each item?
What are set-up charges?
What if I only need 1 item without a logo?
How can I place my order?
What if I have a RUSH order ?
Products & Shipping
I cannot find the product i am looking for on the website
Can I ship internationally?
How long does it take to receive the products after the order confirmation?
Where do I send the artwork?
Do you keep my artwork on file?
We keep an archive of every art that we use for our customers. Once we have your approved logo on a file you do not need to send it to us again.
Why do you need vector art?
Bitmap files: are raster based and composed of individual pixels. JPG, GIF, PNG, TIF, BMP files are always raster based.
Vector files: use mathematical relationships between points and use paths connecting them to describe the image. files such as AI, EPS, CDR, PDF and usually vector based. Please remember that you cannot take a raster image such as JPG and change the extension to AI to convert it from a raster file to vector.
Due to the low quality of the raster file, it usually results in poor printing standards, we would want your products to have the best impact and your image to be at its best. We are not trying to be difficult when requesting vector files but we are only protecting your image and brand.
What if I cannot get the vector art format?
Usually, your graphic designer should be able to supply you the vector art format. In case we can also create the correct art format for a fee. When you send us your artwork, we will evaluate it and advise if anything needs to be done. We will work with you to ensure that your designs and artwork is in keeping with our quality standards.
What is a Pantone Colour Number?
Pantone Colour number is an exact color from Pantone Colour Chart. In this chart, each color has an individual number. Thanks to this information you and we would be sure that the print will be done precisely in the colour/-s of your logo. For an example, Pantone Colour Chart CLICK HERE. Although we highly recommend you to confirm color numbers with your graphic designer.
What kind of file is acceptable?
We accept vector artwork i.e. files created in adobe illustrator or Corel draw in an A1 or EPS format, with all fonts converted to outlines. We also accept vector PDFs. Adobe Photoshop file in EPS or TIF format at
What kind of file is not acceptable?
Files created in Pagemaker, QuarkXpress, Freehand, Publisher, Microsoft Office such as Word, Powerpoint, Excel or JPG, GIF or bitmap images are usually not acceptable for printing, Please do not take a low-resolution image and change the name to an .eps or .ai extension. This does not change the quality of the file to vector.